Please note! ! ! We are Asian size, it will be smaller than European and American sizes, Please make sure to check your size before you purchase.
Since the version of each piece of clothing is different, the specific size chart, the product description page shall prevail.
BODY TYPE INTRO
All uoolovely clothing are true to Asian size and most suit standard size. However, to ensure the perfect fit, please make sure your suitable size.
HOW TO MEASURE?
The size chart is for reference only.
- Use the size chart to guide you fine the most suitable size. If you’re on the borderline between two sizes, order the smaller size for a tighter fit or the larger size for a looser fit.
- If your measurements for bust and waist correspond to two different suggested sizes, order the size indicated by your bust measurement.
In order to satisfy our dear customers' desire to receive the products to the greatest extent, we will do our best to complete the delivery and transportation process as quickly as possible.
To make sure that your package can be delivered correctly and that you receive the package within the time frame, we advertise you to make sure your address and contact information correctly, including all relevant and/or required information. And use the correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable), which is essential to ensure timely delivery.
Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. You can calculate delivery estimates by taking the processing time for your order and adding the delivery time based on the shipping method you've chosen.
Total time = Processing time + Shipping time
When you order a product, it will need 3-5 business days of processing time and then 10-15 days of shipping time. Therefore, you can expect to receive it in 11-16 business days.
|Shipping Method and Time||Request Price||Shipping Fee|
|Express Shipping (10-15 Business Days)||$0.01-$78.99||$15.99|
|Express Shipping (10-15 Business Days)||$79 and up||$10.99|
|Standard Shipping (15-20 Business Days)||$0.01-$78.99||$9.99|
|Free Shipping (15-20 Business Days)||$78.99 and up||FREE|
Note for taxes:
Due to the impact of COVID-19, our Express Shipping may be affected, if you choose Express Shipping and find that the shipping time is too long than our promised time, you can contact our customer service email to request a refund for the cost of Express Shipping, we are very sorry about this and we will try our best to provide the best service for you.
For most of the countries,our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). We are excited to offer international shipping for most destinations of the world. The super savings option will take 10 to 25 business days for every order . If you have any further questions, please contact our customer services: [email protected]
Welcome to www.uoolovely.com. uoolovely Clothing Team is proud of our low-price but high quality products. Although we will carry out strict product quality inspections before each shipment, in order to let you enjoy your shopping, we provide 30-day return guarantee.
Before returning/exchange, we must have a consensus on the following points：
· The return or exchange request must be made within 30 days after receiving the goods.
· We cannot accept unapproved returns or exchanges. Please contact customer service(E-mail: serv[email protected]) to start the return or exchange process. All returns or exchanges require approval and a return merchandise authorization (RMA) number.
· In order to speed up the processing speed of our customer service, please provide your order number and the reason why you need to return and exchange in the email, and provide the corresponding photo or video.
· We do not accept returns for non-quality reasons in principle.
· All items must be returned in their original factory packaging and "similar to new" state.
Within 30 days after receiving the goods, the products can be returned/refunded or exchanged must comply with the following standards:
· The product has quality problems
· The specifications/size of the received goods are inconsistent with the ones you purchased
· Unwashed, unused products
If you encounter any of the above situations, please contact our customer service as soon as possible.
We will not accept returns in the following cases:
- More than 30 days return guarantee period
- Products that have been washed and used
For credit card users, please wait 7-15 working days to complete the transaction.
For PayPal users, please wait up to 48 hours before the transaction will appear in your account.
For some debit and credit cards users, the original payment account cannot be returned. In this case, we will ask you to provide us with a PayPal account on their behalf to complete the refund. Thank you for your understanding.
If it is our error caused you to return the goods, we will refund the total amount
Our errors include but are not limited to:
- The product has quality problems
- If the size/color of the received product is incorrect
- Because of out of stock, products(one or more) are not shipped, you will receive full refund of these products
- Loss of shipping which means you didn't receive any products
If your order contains multiple items and one (or more) items are out of stock: We will continue to ship the rest of your orders and refund your original payment method for the out of stock items.
If it is our error that caused you to return the goods, all shipping costs will be borne by us
If it is your subjective reasons that you need to return the goods, all shipping costs will be borne by you
If you want to cancel the order, please contact [email protected] as soon as possible. Because once the products are shipped , the order cannot be cancelled.
If the cancellation is successful, we will contact you via email and you will get full refund.
If we have shipped the order, we cannot cancel the order, because at this time the order will enter the normal delivery process and we cannot recall it.
If you must cancel, you need to pay our shipping cost and a cancellation fee of 10% of the order amount. After receiving the goods, please contact our customer service for the right return address to return the products (note: the return postage needs to be borne by yourself).
NOTE: At this time, the refund you receive is = order amount-shipping cost - cancellation fee(10% of order amount )
If you refuse to return the goods after you receiving the products, you can only get the 20% of order amount refund.
NOTE: At this time, the refund you receive is = order amount-shipping cost - 80% of order amount
Before returning the products, please always contact us and the customer [email protected] will send you the correct return address.
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